Client Operations Executive

Key Activities:

  • Respond to and follow up Client enquiries using appropriate methods ensuring all deadlines are adhered and done in a timely manner.
  • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service.
  • Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction.
  • Manage, organize, and update relevant data using database applications.
  • Liaise closely with all internal department for smooth running of the booking process, accounts queries and other discrepancies.
  • Adhere to cancellation deadlines and daily options.
  • Request and negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessary.
  • Day to day contact with clients.
  • Maintain profit margins and update profit and loss reports.
  • Input confirmations and update relevant systems.
  • Check feasibility and accuracy of itineraries.
  • Issuing of all Tour documentation for the clients.
  • Develop good working relationships with Hotels.
  • Monitor booking situation of services and highlight to management any potential issues.
  • Keep sales staff informed on the status of any bookings that cannot be confirmed within the set deadlines.

Knowledge, Skills & Experience

  • Negotiation skills;
  • Excellent oral and written communication skills;
  • Customer oriented approach;
  • Results focusing and proven ability to meet tight deadlines;
  • Attention to details;
  • Analytic skills;
  • Team player;
  • Fast learner and willing to professionally develop on a long term within our young and dynamic team;
  • Flexible and open to change and challenges;
  • Advanced knowledge of English is mandatory;
  • Proficient usage of Ms Office, Outlook.

Benefits:

  •  Training programs;
  •  International mobility;
  •  Travel opportunities;
  •   Business trips.
Location: Bucharest

Department: Operations

Job Ref:

Type of employment: Permanent

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