Customer Care Executive

 Key Activities:

  • Liaise with tour leaders and suppliers to ensure a high standard is provided.
  • Check itinerary feasibility and progress of tour.
  • Anticipate and resolve enquirers or problems that arise during a tour.
  • Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or Sales.
  • Act as an emergency response team providing support to Tour Leaders during any unexpected crisis situations that may arise.
  • Resolve any problems/complaints that may arise during or after trips.
  • Quality control of suppliers through monitoring of services.

Knowledge, Skills & Experience

  • University graduate;
  • Previous experience in customer service/travel industry is considered a plus;
  • Customer oriented attitude;
  • Excellent communication and organisational skill;
  • Ability to multitask, prioritize and meet deadlines;
  • Detail oriented person;
  • Strong problem solving skills;
  • English language – advanced level;
  • Good working knowledge MS Office;
  • Available to work in shifts.


  •  Training programs;
  •  International mobility;
  •  Travel opportunities;
  •   Business trips.


Location: Bucharest

Department: Coordination

Job Ref: CoordBUH

Type of employment: full time

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