Customer Care – Japanese Speaker

Key Activities:

  • Liaise with tour leaders and suppliers to ensure a high standard is provided.

  • Check itinerary feasibility and progress of tour.

  • Anticipate and resolve enquirers or problems that arise during a tour.

  • Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or Sales.

  • Act as an emergency response team providing support to Tour Leaders during any unexpected crisis situations that may arise.

  • Resolve any problems/complaints that may arise during or after trips.

  • Quality control of suppliers through monitoring of services.


Knowledge, Skills & Experience:

  • University graduate;

  • Previous experience in customer service/travel industry is considered a plus;

  • Customer oriented attitude;

  • Excellent communication and organisational skill;

  • Ability to multitask, prioritize and meet deadlines;

  • Detail oriented person;

  • Strong problem solving skills;

  • English and Japanese language – advanced level;

  • Good working knowledge MS Office;

  • Available to work in shifts.




•      Competitive financial reward

•      Language classes

•      Business trips

•      International mobility

•      Training and development opportunities

•      Wellness programs

Location: Bucharest

Department: Customer Care

Job Ref:

Type of employment: Permanent

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